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Companies Use VR to Train Employees for Hostage Situations, Robberies

January 15, 2019 3:28 PM | Anonymous

Reposted from CBS News

Virtual reality is often associated with video games. But well-known companies are now using it as a tool to train for potentially dangerous situations. Major companies like Walmart, Chipotle and Verizon are using VR to prepare employees for what they could see on the job.

Verizon has more than 1,600 stores across the country where front-line employees help people get connected and buy the latest gadgets to do so. But the harsh reality is that those hot-ticket items make them a target for armed robberies, a dangerous scenario that could be difficult to imagine – until now.

In one digital scenario, two gunmen strike as the store opens, taking one employee hostage and going straight for the safe. It was only a simulation, but as CBS News correspondent Tony Dokoupil learned firsthand at a Verizon training site outside Washington, D.C., the fear was all too real.

"VR takes your brain elsewhere, so I am standing here in a classroom and my brain thinks I'm on a factory floor, on an airplane tarmac, in a Verizon store. So it's basically like visualization on steroids," said Derek Belch, the founder of Strivr, which builds virtual experiences as a training tool first for football teams and now for a growing number of major companies.    

Virtual reality is often associated with video games. But well-known companies are now using it as a tool to train for potentially dangerous situations. Major companies like Walmart, Chipotle and Verizon are using VR to prepare employees for what they could see on the job.

Verizon has more than 1,600 stores across the country where front-line employees help people get connected and buy the latest gadgets to do so. But the harsh reality is that those hot-ticket items make them a target for armed robberies, a dangerous scenario that could be difficult to imagine – until now.

In one digital scenario, two gunmen strike as the store opens, taking one employee hostage and going straight for the safe. It was only a simulation, but as CBS News correspondent Tony Dokoupil learned firsthand at a Verizon training site outside Washington, D.C., the fear was all too real.

"VR takes your brain elsewhere, so I am standing here in a classroom and my brain thinks I'm on a factory floor, on an airplane tarmac, in a Verizon store. So it's basically like visualization on steroids," said Derek Belch, the founder of Strivr, which builds virtual experiences as a training tool first for football teams and now for a growing number of major companies.    

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