Reposted from Tim Richardson

“If you could have any job, what would it be?” A past client and good friend asked me this recently. I told him that I was doing it. I love what I do. I love helping organizations and companies get better at the essentials of customer service, leadership, and excellence. Helping so many people and groups succeed. This is my dream job. He told me that he couldn’t answer the question in the same way. While he is very good at his current job, it isn’t a dream. He told me his heart is in education. He just had a conversation with his boss and told him that he was applying for a job as a high school principal. He told his boss: I want to positively impact that disengaged kid wearing the Metallica t-shirt who is addicted to his X-box. I want to encourage the young person who must work an extra job to help her parents make ends meet. I want help change the kid who thinks every day is a crappy day. I want to show those kids that I care about them and their future. That what I was meant to do. Tom reminded me of some important truths worth exploring. Where do your passions and skills meet? What legacy do you want to leave? How are you using your gifts to make a difference? Don’t waste your best years if you aren’t passionate about your work. 

What were you meant to do with your career and life? Hopefully, you have a good friend like Tom to remind you of the importance of bringing passion to your work and everything else do you in life. Take it from Tom, life is short. Do something you love.

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Reposted from The Telegraph

Selfie-takers are damaging valuable art at museums around the world by walking backwards into paintings and objects, according to specialist insurer Hiscox. Robert Read, head of art and private clients at Hiscox, said that venues are being forced to cover mounting costs from selfie-related accidents when objects are damaged or knocked over.  He said that the “pandemic of selfies” was forcing museums and galleries to install protective barriers and hire enforcers responsible for stopping people about to have an accident. Mr. Read said: “pre-mobile phones people had a sense of what was acceptable and what wasn’t. Now when people have a phone in their hand, it’s as though they have no inhibitions. “It sort of neutralizes what their normal brain function would be in terms of stepping away from something or not putting themselves in danger. “But somehow that feeling of getting a picture means whether it’s damaging a painting or damaging yourself, those barriers no longer seem to exist.” Half of the losses incurred by Hiscox’s art underwriting business are caused by accidental damage, which includes from selfie-takers. In 2017, one careless selfie-taker reportedly destroyed $200,000 (£158,000) of artwork after losing her balance at a Los Angeles-based art exhibition displaying the sculptures of UK-born artist Simon Birch.  

Meanwhile, a pumpkin sculpture by Japanese artist Yayoi Kusama in her renowned Infinity Mirror Rooms was damaged when a selfie-snapper lost her balance in 2017. The National Gallery in London and the British Museum for years have banned the use of selfie-sticks amid concerns over safety, individual privacy and the overall visitor experience. Mr. Read also warned increasing art vandalism by climate activists and other protest groups could force galleries to introduce “airport style security” and confiscate liquids from visitors.

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Reposted from CISA

The Cybersecurity and Infrastructure Security Agency is pleased to announce the release of a new resource titled, Violence Prevention through De-escalation Video, to help critical infrastructure and public gathering location stakeholders identify concerning behaviors and mitigate the risk of an incident of targeted violence. This video provides both security and non-security trained professionals with conflict prevention techniques and recommended practices that may augment more traditional security protocols. This approach can help individuals who have observed activities and behaviors that may be considered suspicious or indicative of potentially violent activity.

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Reposted from CISA/DHS

Today, as part of its unwavering commitment to safeguarding the integrity of the nation’s electoral processes, the Cybersecurity and Infrastructure Agency (CISA) proudly announced the launch of the #Protect2024 website.  As part of the #Protect2024 initiative, CISA developed a webpage to serve as a central point for consolidated critical resources, training lists and security service offerings to support the over 8,000 election jurisdictions for the 2024 election cycle. These efforts build upon prior years of working with elections officials to mitigate the cyber, physical, and operational risks to election infrastructure.  CISA encourages stakeholders, government officials, and the public to explore the #Protect2024 website, joining the collective effort to ensure a secure and resilient 2024 election cycle. 

To learn more about #Protect2024, visit Protect 2024

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Reposted from SAA

Last week, a major disaster declaration was approved for the severe storms and flooding that impacted Maine in December. Public assistance is available in 9 counties: Androscoggin, Franklin, Hancock, Oxford, Penobscot, Piscataquis, Somerset, Waldo, and Washington. See this map for further location and assistance details: Designated Areas | FEMA.gov.
 Meanwhile in California, significant rainfall throughout the state this week has resulted in flood warnings and watches. Possible rainfall totals between 3 and 12 inches remain likely across south and southwest facing foothills and mountains.
 For archives and archivists who've been affected, there are resources available. Please review and share with any affected cultural institutions and organizations!

Response and Recovery Resources (HENTF)

Disaster Response and Recovery Guides (FAIC)

Save Your Family Treasures (HENTF)

Members of the public with questions about saving family heirlooms can contact the National Heritage Responders at NHRpublichelpline@culturalhertiage.org.
 Request support from the SAA Foundation National Disaster Recovery Fund for Archives (NDRFA). Grants of up to $5,000 are available for immediate recovery needs. To support institutions and archivists affected by these floods, consider making a donation to the NDRFA fund. Review the Documenting in Times of Crisis: A Resource Kit, which provides templates and documents to assist cultural heritage responders and archivists in collecting materials on tragedies within their communities.  For direct assistance, contact the SAA Crisis Collecting Assistance Team, which offers remote assistance and general guidance on crisis collecting. CCAT volunteers include expert archivists who have all faced similar situations in leading and supporting their staff through processing and documenting tragedies great and small. 

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Reposted from EMR-ISAC

Dr. Sarah McCaffrey, a PhD fire social scientist and 20-year veteran of the U.S. Forest Service will present her research in a webinar on Thursday, Feb. 22, at 5 p.m. EST (3 p.m. MST). The webinar, Reflections from 20 Years Examining the Social Dynamics of Fire Management, will explore her wildfire-related research projects that examined the role of risk perception and risk attitudes, social acceptability of prescribed fire, homeowner mitigation decisions, evacuation decision making, risk communication, and agency-community interactions during fires. This webinar is part of the Partner Webinar Series, a monthly series organized by the International Association of Wildland Fire (IAWF), the Pau Costa Foundation (PCF), and the Association for Fire Ecology (AFE). Visit the Zoom registration page to learn more about the speaker and to register.

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Reposted from EMR/ISAC

On Jan. 29, the Department of Homeland Security’s (DHS’) Center for Prevention Programs and Partnerships (CP3) released application guidance for the fiscal year (FY) 2024 cycle of grant funding for the Targeted Violence and Terrorism Prevention (TVTP) Grant Program. The TVTP Grant Program seeks to fund eligible entities to design and implement sustainable, multidisciplinary projects that enhance targeted violence and terrorism prevention capabilities. State, local, tribal, and territorial governments; nonprofits; and institutions of higher education are eligible to apply for this funding.

The TVTP Grant Program’s 2024 priorities are:

• Enhancing Recidivism Reduction and Reintegration Capabilities.
• Advancing Equity in Awards and Engaging Underserved Communities in Prevention.
• Addressing Online Aspects of Targeted Violence and Terrorism.
• Preventing Domestic Violent Extremism.

While the official Notice of Funding Opportunity is anticipated to be released in early March 2024, prospective applicants are encouraged to use this forecast and application guidance to begin to register and maintain their accounts with the required grants systems, find project partners, and draft their applications for this anticipated funding opportunity. The forecasted opportunity and application guidance are now available on Grants.gov: https://grants.gov/search-results-detail/352057 DHS CP3 will hold a series of webinars in February. The presentations will cover a general overview of the program, the types of projects funded, resources that applicants can leverage to complete their applications. Each webinar will provide the opportunity to ask questions. The following sessions will cover the same material:

• Wednesday, Feb. 7, 1 to 2 p.m. EST.
• Tuesday, Feb. 13, 3 to 4 p.m. EST.
• Thursday, Feb. 15, 1 to 2 p.m. EST.

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Reposted from TimRICHARDSON

Think back to the last time you had an unexpected and incredible customer service. If you are like me, you may really have to think about it. Maybe the examples you could think of occurred so long ago that it took you awhile to remember them. That was the case for me. The first experience I thought of happened when one of my girls was a baby – about twenty years ago. My wife and I were staying at The Grand Hotel on Mackinac Island. When we checked into the hotel, we requested a crib and by the time we arrived in our room, the crib was already there. The Grand Hotel also brought us a welcome baby gift for our daughter – a stuffed animal and a bag of baby toiletries. The Grand Hotel anticipated that parents traveling to their unique location in a very uncommon way – by ferry, might not remember or bring all the necessities to care for their young ones. So, they prepared to delight parents who traveled there by welcoming them with something extra.

The second experience occurred while giving a keynote speech in Miami at The Biltmore Hotel. It was during the summer and peak mango season, and I absolutely love mangoes. As I was checking in, I asked the front desk staff where I could buy a few mangos to take home with me. Within a few minutes of arriving at my room there was a knock at the door. When I opened the door, an attendant greeted me with a small beautifully and elegantly displayed plate of sliced mango along with two other mangoes to take home with me. In South Florida, it is easy to find fresh mango as trees are everywhere! But to delight a guest by delivering an unexpected treat, that is an extraordinary and memorable service. Award winning restaurant, Eleven Madison Park in New York has a staff position called Dream Weaver. The job of a Dream Weaver is to pay careful attention to patrons and provide them with way over the top experiences or gifts. Read Unreasonable Hospitality for some amazing examples of this in action. One might assume that a surprise gift would be easy for a luxury hotel or upscale restaurant – the room and meal costs could easily absorb the extra expense to create something extraordinarily memorable. However, the wow service does not always involve incurring an expense – sometimes it is a differentiated experience.

The first time I had a vehicle serviced at Discount Tire, I was absolutely blown away. First, the staff are well dressed in branded red and black, the company colors. They stand out by their friendly and expedient service. They met you at your car to discuss your tire problem. As they service your vehicle, they maintain an impressively positive and energetic attitude. I even noticed a tire technician running around between tasks! They fix leaky tires for free even if you purchased your tires somewhere else. Discount Tire founder Bruce Holle believed that exceptional service was the greatest form of advertising. He was also fond of saying, “you can’t tell people that you a good person, you have to show it.” Six Tires and No Plan is the story of Bruce Holle’s rise from extreme poverty and failure to success in business. As you think about your business, consider these three examples and the unique value proposition that you can offer your customers.

1. Like The Grand Hotel, anticipate a need and be prepared to exceed the expectations of your customers by offering them something unexpected.

2. Encourage your team to pay attention to your customers and empower them to create a unique and lasting memory by surprising customers with something personalized like The Biltmore Hotel provided in delivering fresh mangos to my room. Personalized, exceptional service is fun for your team members and a delight for your customers.

3. Be different. Think about the service your competition provides and stand out by doing something that nobody else does like Discount Tire. Greet them at the door, call them by name, and give them something extra that no one provides in your market.

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Reposted from KIRO 7

An art gallery in Pioneer Square caught fire Friday morning, damaging thousands of pieces spanning decades. According to the Seattle Fire Department, the fire was started in the alley behind Davidson Gallery by a person trying to keep warm. The fire spread into the building, which contained an estimated 18,000 works of art collected over 50 years. It also included some major works by artists represented by the gallery. The fire was brought under control quickly, but not before extensive damage was done to the building. According to the gallery, paintings by Pablo Picasso and Rembrandt were among those that were damaged in the fire. According to the gallery, paintings by Pablo Picasso and Rembrandt were among those that were damaged in the fire. In this instance, the gallery was especially vulnerable as it was preparing to move to a new location on Yesler. “We were in a particularly vulnerable position,” Davidson said. “We had lots of inventory laid out, the drawers open, it laid on the floor, so we could transport them to the new location. So, it invited the maximum amount of smoke damage.” He told us it’s impossible to know just how extensive the damage is but says much of it can’t be replaced. “It’s just hard even to assess it,” he said. “The loss for the artists, the loss for the collectors -- pieces that we took in in good faith are now toast.” 

Many from the local community stopped by to help firefighters move art pieces out onto the curb and into vans to be transported. “It’s part of the wonderful part of the art community, that they come together when there’s a need,” Davidson said. The gallery had initially planned to open in their new space by February, but that’s now up in the air as they assess the damage from this fire.

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