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Conflict Resolution

No one likes to think about it, but any organization may be faced with the prospect of violent or other criminal acts unfolding in our workplace. This program presents a professional, safe, and cost-effective approach to prevention, preparation, and response. The program leader will discuss and demonstrate proper methods of defusing potentially violent situations, identifying potential troublemakers, protecting patrons and staff, improving employee awareness, and responding to unplanned emergencies. 

This seminar is a must for any organization that opens its doors to the public. Handout material and topical policy information will be provided. Participants will learn how to reduce the threat of violent incidents and other loss, promote staff awareness and customer service in relation to violence prevention, identify potential threats, and de-escalate potentially violent confrontations.

Format: 2-hour live training, or online correspondence course

The IFCPP professional development team is pleased to offer an all-new online Conflict Resolution course for security officers and front-line staff. Cost is just $95 per participant ($75 for IFCPP members).

Course Length:  60 mins +/-
Cost: Regularly $95 per participant, but only $75 for Members
Audience: Security Officers and Frontline Staff
IFCPP Continuing Education Units (CEU's): 10

To purchase now click here. IFCPP Members first click here to get the Member Coupon Code (you must be logged in to access this page).

If you are not already an IFCPP Member click here to learn more and join!

Click here to learn more about our new Learning Management System (LMS) that hosts Conflict Resolution and some of our other online courses, including Certified Visitor Relations Specialist.

LIVE - Management of Aggressive Behavior (MOAB)

MOAB is the nation’s premier in-depth training program that teaches individuals how to recognize, reduce, and manage violent and aggressive behavior. This program originated in 1983 and is successfully utilized by hundreds of organizations.  It has been critically acclaimed by thousands, and credited with being responsible for helping participants avoid crisis on numerous occasions.

IFCPP teaches the principles, techniques, and skills used to prevent and deal with aggressive behavior.  Program participants will learn to recognize potential problems and deal with them in a safe, non-threatening, professional manner. Conference groups, individual institutions, or area cooperative groups may schedule MOAB training through IFCPP 30 days or more in advance.   The programs include all published material and training aids and may be presented at your location. Contact IFCPP now to schedule these unique and critically acclaimed programs.

Format: Half-day and full-day live workshops, at your location

See the IFCPP Training Calendar for class dates and locations (or contact us to schedule a class at your institution)!


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